We’re always trying to improve our services, but we know things don’t always go the way they should. You can make a formal complaint by filling in the form below. All complaints are treated seriously, and handled in accordance with our complaint handling policy.

By giving us as much information as possible, you’ll be helping us to resolve things faster and more effectively. Your personal information will be used and stored in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

If you have any questions or need help to complete this form, please call us on (03) 5977 1994

Personal Details


Contact Details

Appointment of a Representative

Do you wish to appoint another person to act on your behalf?

Special Assistance

Do you require any special assistance when communicating with KWA Building Permits

Feedback Information

Property Relating to the Complaint


Please provide full details of your complaint.

Have you raised this complaint previously with KWA Building Permits?

Supporting Information

If you have any supporting information or documents to add to your complaint, please upload them below.